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Improving Fin AI responses to vague queries
How do you improve your confirmed resolution rate?
Allow Fin to adapt a custom personality
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Ability to categorise Custom Answers by category

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I

Ismael Martinez MoralesNew Participant

Chat handling time metric excluding time after ticket submissionSubmitted

Currently, conversation datasets/reports measure handling time from the start of the conversation until closure. This includes time that occurs after a ticket is created, which makes it difficult to measure the true chat handling time for our frontli

1

saxixNew Participant

Key Factors to Consider When Choosing an RFID Solution Provider

Hello everyone.I am currently researching RFID solutions for a project and trying to understand what matters most when selecting suppliers in this industry, because product quality and consistency can vary significantly across vendors.It is important

CaoryNew Participant

Make Messenger window movable or detachable for embedded editorsSubmitted

We embed Intercom Messenger directly inside our product’s editor, and many users open a conversation specifically to ask questions while they continue editing. In this context, the current fixed-position Messenger window can cover important parts of

2

xefotNew Participant

MIFARE Classic 1K NFC Sticker – Compatibility, Security, and Use Cases

Hi everyone,I am trying to understand more about NFC technology and specifically how a mifare classic 1k nfc sticker works in real-world applications. I recently started experimenting with NFC tags and want to know how secure they are for storing sma

Lizzie BurnsNew Participant

Allow a setting to suppress link preview images on Help Center articlesSubmitted

There is currently no way to prevent the og:image tag from being populated on Help Center article pages. Customers and internal teams sharing article links in Slack see large, disruptive full-width image previews. We'd like the ability to leave og:im

1

Kaz ShepherdNew Participant

Allow Fin Recommendations to Consider All ResourcesSubmitted

Currently, it appears that the Recommendations tool within Fin > Analyze only considers Snippets and public articles (i.e. public synced webpages), but not internal articles. We hold many of our Fin resources as synced Guru pages, which are consid

1

Julian BurkeNew Participant

Feature Request| Tag Logging Visibilit`y in EventsSubmitted

We need a way to be able to tell who applies tags and when. Making that information visible in the event logs would be extremely helpful.Additionally, this and other conversation events should have the ability to be pulled via API. I will submit a se

2

Shira RayevNew Participant

Custom “Snooze to tomorrow” timesSubmitted

Currently, “Snooze to tomorrow” is a fixed option to 9:00.I would like to suggest making this a custom field, meaning that as a company we can decide that “Snooze to tomorrow” will be set to 10:00 for example.(Same for other fixed snooze times)This w

1

Sarah ElyafiNew Participant

Fin Ai exportSubmitted

Improvment : export a single consolidated list including all your escalation guidance and all your escalation rules from the interface

1

SiobhanNew Participant

Allow additional editing of text when updating articles using OperatorSubmitted

At the moment, when using Operator to update article content, it would be great to have the ability to be able to edit additional sections of the article. Often when reading through the change proposals, I spot additional elements that require small

1

saxixNew Participant

Key Factors to Consider When Choosing an RFID Solution Provider

Hello everyone.I am currently researching RFID solutions for a project and trying to understand what matters most when selecting suppliers in this industry, because product quality and consistency can vary significantly across vendors.It is important

xefotNew Participant

MIFARE Classic 1K NFC Sticker – Compatibility, Security, and Use Cases

Hi everyone,I am trying to understand more about NFC technology and specifically how a mifare classic 1k nfc sticker works in real-world applications. I recently started experimenting with NFC tags and want to know how secure they are for storing sma

jenmrNew Participant

What are your best practices for chatbot deflection?

Hi everyone! I'm exploring best practices around chatbot deflection and would love to hear from this community's experience. Even though you may be using Fin, the underlying strategies likely apply across platforms.We're currently using AI chatbot to

160

17 hours ago

M

miralayNew Participant

Reporting

About spam content

ttps://intercom.help/partnercodes/en/ account is spam. Delete please.1- https://intercom.help/partnercodes/en/collections/18749099-crypto-trading-guides2- https://intercom.help/partnercodes/en/collections/18743966-forex-trading-guides3- https://inter

80

M

21 hours ago

Tonje Ness MeinhardtConnector

Analyze Fin

Fin escalates outside office hours, breaks flow, and creates backlog

Hi,We’re struggling with Fin’s behavior outside office hours, and at this point it’s becoming a critical issue for us. We’ve been in contact with support, they are looking into it. We’d really like to hear if anyone in the forum has tips or experienc

11911

1 day ago

A

Anthony Miller 2Connector

Outbound

Anyone asking for two csat scores?

I want to ask how people feel about the Support in that specific interaction, and how they feel about our product overall. I can’t add two CSATs with intercom because one overrides the next. Is there an App you recommend to get this feel?

jicigNew Participant

What Should I Look for When Choosing a Social Media Marketing Service?

Hello everyone.I’m researching ways to improve social media marketing results and would like advice from experienced users. My goal is to increase engagement, manage campaigns efficiently, and understand which services provide reliable performance wi

Alex TashaNew Participant

Deploy Fin

Rule slot competition issue

Hi Intercom community 👋We're mid-deployment of Fin and have run into two issues I'd love input on - both from the community and from Intercom's side.1.Rule slot competition - scaling concernWe've noticed that rules are not being consistently retrieve

Henrik RActive User

Customize AI Summary Content for Inbound Calls

We would like more control over what is presented in the AI Summary for inbound phone calls.Today, the AI Summary for inbound calls is automatically generated and cannot be customized. It would be very valuable if admins could influence or enrich the

Michael LeighNew Participant

Train Fin

Sync Banner content to Fin AI knowledge base

When a Banner is active in Intercom, teams should have the option to make its content available to Fin as a knowledge source. When the Banner is paused or deleted, that content should be automatically removed from Fin's knowledge base without any man

961

J

2 days ago

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New course: Mastering Fin Procedures is now live!

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