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Fast, Free Shipping

30-Day Money-Back Guarantee

Hassle-Free Warranty

Lifetime Customer Support

Fast, Free Shipping

30-Day Money-Back Guarantee

Hassle-Free Warranty

Lifetime Customer Support

Fast, Free Shipping

30-Day Money-Back Guarantee

Hassle-Free Warranty

Lifetime Customer Support

We offer free shipping straight to your door throughout the contiguous US*. It usually takes 3-7 business days** for your package to be delivered, so you can sit back and relax, worry-free.

*Please see our shipping policy for more details.

**Due to COVID-19 shipping times may vary.

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30-Day Money-Back Guarantee

Get a full refund when you return your undamaged products within 30 days—for any reason. Once the item arrives back at the AnkerWork warehouse for inspection, the refund process will begin.

See our warranty policy for more details about what is needed for a smooth refund process.

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Hassle-Free Warranty

AnkerWork provides a straightforward, hassle-free warranty to save you some headaches. You can find the warranty on the product listing or contact us at [email protected] with your order receipt for confirmation.

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

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Lifetime Customer Support

We'll always be there for you.

If you have any questions or concerns, feel free to contact us at [email protected].

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How it Works

Welcome to Ankerwork’s self-service page for processing warranty requests and making inquiries. All Ankerwork warranties are automatically kept track of in our system, so there is no need to register your product. This page is for you to reach out to us when you have issues with your product or to quickly help resolve any other issue you’re experiencing. We apologize in advance for whatever inconvenience your Ankerwork purchase may have caused.

Please note this page is for purchases made through this website or the AnkerDirect store on sites such as eBay and Amazon. For purchases made through AnkerWork’s authorized resellers, please contact them directly.

All products purchased from AnkerWork come with a hassle-free warranty. You can find the precise warranty period of your product on the literature inside its box or on this chart. You can also verify the warranty period with our customer service team in the body of your message.

If your product turns out to have a defect during its warranty period, please contact us via the feedback form below and let us know what we can do to help you. It may save you time to first troubleshoot issues by going to our FAQ page or looking at Instruction Manuals before filing a warranty claim.

Thank you in advance for all of the information you provide; we know your time is valuable.

Warranty Information Tips

Order ID: You can find this in the order history of the account the purchase was made through.
Model Number: You can find this in your account's order history, as well as on the packaging or manual of the product. Some products come with the model number printed directly on them. Model numbers help us identify the exact make and model of your product more accurately than a product name would.
SN: The SN can be found on the main body of the product or on the charging cable that came with the product. It’s located on a sticker, tag, or printed directly on the product, but never on the packaging. Looks something like SN: AXXXXXXX.
Note: Before Anker can release a replacement, it may be necessary to return the defective item for quality inspection.

Contact Information

Email Address*

Confirm Email Address*

First Name*

Last Name*

Order Details

Order ID*

Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)

Address Line 1

Address Line 2

Country

State/Territory

City

Zip Code

Phone Number

Issue Details*

Upload Proof of Purchase (Maximum 10MB)

+
RESET

Where to purchase

Contact Information

Email Address*

Confirm Email Address*

First Name*

Last Name*

Order Details: Proof of purchase is needed to process a warranty request for a replacement. You can upload a screenshot or pdf of your order invoice using the "Images" upload tool at the bottom of this page.

ORDER #*

Product Name*

Model

SN: (If you're not able to locate it, please send an image of the product with our Logo visible.)

Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)

Address Line 1

Address Line 2

Country

State/Territory

City

Zip Code

Phone Number

Issue Details*

Upload Proof of Purchase* (Maximum 10MB)

+
RESET

Contact Information

Email Address*

Confirm Email Address*

First Name*

Last Name*

Order Details Screenshot of order or receipt (proof of purchase is needed to process a warranty request for replacement).

Upload Proof of Purchase* (Maximum 10MB)

+

Product Details

Product Name*

Model

SN: (If you're not able to locate it, please send an image of the product with our Logo visible.)

Issue Details * Please describe the issue(s) you're experiencing.

Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)

Address Line 1

Address Line 2

Country

State/Territory

City

Zip Code

Phone Number

RESET

Where to purchase

Contact Information

Email Address*

Confirm Email Address*

First Name*

Last Name*

Order Details Screenshot of order or receipt (proof of purchase is needed to process a warranty request for replacement).

Receipt must be clear and show the purchase date and product name

Upload Proof of Purchase* (Maximum 10MB)

+

Example

Product Details

Product Name*

Model

SN: (If you're not able to locate it, please send an image of the product with our Logo visible.)

Issue Details * Please describe the issue(s) you're experiencing.

Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)

Address Line 1

Address Line 2

Country

State/Territory

City

Zip Code

Phone Number

RESET

Contact Information

Email Address*

Confirm Email Address*

First Name*

Last Name*

Order Details Screenshot of order or receipt (proof of purchase is needed to process a warranty request for replacement).

Receipt must be clear and show the purchase date and product name

Upload Proof of Purchase* (Maximum 10MB)

+

Example

Product Details

Product Name*

Model

SN: (If you're not able to locate it, please send an image of the product with our Logo visible.)

Issue Details * Please describe the issue(s) you're experiencing.

Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)

Address Line 1

Address Line 2

Country

State/Territory

City

Zip Code

Phone Number

RESET

Contact Information

Email Address*

Confirm Email Address*

First Name*

Last Name*

Order Details Receipt (proof of purchase is needed to process a warranty request for replacement).

Receipt must be clear and show the purchase date and product name

Upload Proof of Purchase* (Maximum 10MB)

+

Example

Product Details

Product Name*

Model

SN: (If you're not able to locate it, please send an image of the product with our Logo visible.)

Issue Details * Please describe the issue(s) you're experiencing.

Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)

Address Line 1

Address Line 2

Country

State/Territory

City

Zip Code

Phone Number

RESET

Contact Information

Email Address*

Confirm Email Address*

First Name*

Last Name*

Order Details

Receipt must be clear and show the purchase date and product name

Upload Proof of Purchase* (Maximum 10MB)

+

Example

Product Details

Product Name*

Model

SN: (If you're not able to locate it, please send an image of the product with our Logo visible.)

Issue Details * Please describe the issue(s) you're experiencing.

Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)

Address Line 1

Address Line 2

Country

State/Territory

City

Zip Code

Phone Number

RESET

Where to purchase

Contact Information

Email Address*

Confirm Email Address*

First Name*

Last Name*

Order Details Screenshot of order or receipt (proof of purchase is needed to process a warranty request for replacement).

Receipt must be clear and show the purchase date and product name

Upload Proof of Purchase* (Maximum 10MB)

+

Product Details

Product Name*

Model

SN: (If you're not able to locate it, please send an image of the product with our Logo visible.)

Issue Details * Please describe the issue(s) you're experiencing.

Current Address (If applying for a replacement, we will arrange for it to be sent to this address.)

Address Line 1

Address Line 2

Country

State/Territory

City

Zip Code

Phone Number

RESET